Privacy Policy

Privacy and cookies 

This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. 

 This website also sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. 

We are committed to protecting your privacy and will not pass on any details to a third party. We will use your information to provide our service and to detect and prevent fraud. We use your contact details to communicate with you and to complete transactions i.e. for couriers to deliver goods.

We only collect information that is necessary to provide you with a service, or as is required by law.

Your details are stored in a physically secure environment. You are entitled to request details of personal information which we hold about you under the Data Protection Act 1998. You can also correct any errors in the information we hold, or remove your details that may be under our control. This can be facilitated by writing to:

Monkey Ann  

6 Norfolk Avenue 

South Croydon 

CR2 8BN 

We may use your email address to contact you with regard to products and services at MonkeyAnn, but only if you have given us permission so to do by giving us your contact details.

If you contact us, we may keep a record of that correspondence. 

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. 

Payments are made via WorldPay, and they have their own privacy policy which can be found on their website. Worldpay accept payment by credit or debit card from a secure link. MonkeyAnn does not have access to any card details.